About the role
Suncoast Skin Solutions, a growing dermatology clinic network across Florida, is hiring a full-time Front Desk Receptionist for its Seminole office. You'll be the first face patients see and the last one they talk to before they leave — handling check-in and check-out, insurance verification, scheduling, and payments while keeping the front office calm and organized during busy clinic days.
Responsibilities
- Greet and check patients in and out efficiently and professionally
- Verify and update patient demographics, insurance coverage, and financial details
- Scan insurance cards, IDs, referrals, and other required paperwork
- Confirm insurance eligibility, benefits, referral, and authorization requirements
- Request or coordinate referrals and prior authorizations as needed
- Collect copays, deductibles, and outstanding balances, and post payments accurately
- Schedule and reschedule follow-up appointments
- Answer incoming calls and route them appropriately, including patient questions and scheduling requests
- Handle incoming faxes, messages, and administrative tasks promptly
- Give patients any required forms or instructions and review them for completeness
- Complete daily cash, check, and credit card reconciliation
- Keep the front desk and waiting area organized and patient-ready
- Step in to cover check-in, check-out, or phones wherever the office needs support
- Follow HIPAA, OSHA, and all applicable compliance standards
Requirements
- High school diploma or equivalent required
- Previous experience in a medical office, healthcare setting, or customer service role preferred
- Comfort with EMR/practice management systems and medical office workflows preferred
- Familiarity with health insurance concepts — eligibility, benefits, referrals, and authorizations — preferred
- Strong customer service, communication, computer, and data-entry skills
- Able to stay accurate while juggling frequent interruptions and competing priorities
- Comfortable working in a fast-paced, patient-facing environment
What we offer
- Paid training and support during your first weeks.
- Stable Monday-to-Friday schedule.
- Growth opportunities within the company.