About the role
A nonprofit reproductive-health provider in the Atlanta metro area is hiring a full-time, on-site Patient Access Center Associate to run its call-center front door -- scheduling appointments, screening callers for eligibility, and connecting patients to the right care and financial resources.
Responsibilities
- Handle a high volume of inbound patient calls, scheduling appointments and giving clear pre-visit instructions
- Screen callers for eligibility for abortion and other reproductive health services under applicable state and federal law
- Educate callers on the full range of reproductive health options and available services
- Evaluate patients for financial assistance programs and route cases appropriately
- Enter and maintain accurate patient records in the practice-management system
Requirements
- High school diploma required; some college or other post-secondary education preferred
- 2+ years of healthcare and/or customer-service experience preferred
- Strong phone and communication skills; comfortable with Google and Microsoft Office/Windows
- Working knowledge of family planning and reproductive health services
- English fluency required
What we offer
- Paid training and support during your first weeks.
- Stable Monday-to-Friday schedule.
- Growth opportunities within the company.