About the role
Understood Care is hiring a part-time, 1099 contract Patient Advocate to provide non-clinical healthcare navigation support to Medicare patients across the US. You'll set your own schedule (10–20 hours a week recommended) helping members access services, understand their benefits, and connect with the resources they need.
Responsibilities
- Provide non-clinical healthcare navigation support to Medicare patients
- Help members access services, schedule appointments, and navigate insurance
- Assist patients with online portals, forms, and provider communications
- Identify and coordinate social determinants of health resources
- Document each interaction through the platform
Requirements
- 3+ years of member-facing support experience in healthcare or social services preferred
- Working knowledge of Medicare and the US healthcare system
- Able to work independently and navigate technology platforms confidently
- Self-directed, responsive communication style
- Recommended availability of at least 10 hours a week (20 preferred), during 9am–5pm ET
What we offer
- $25 per hour, depending on experience, qualifications, and language capabilities
- Fully remote — work from anywhere in the US
- Flexible, self-set schedule
- 1099 independent contractor arrangement