About the role
DeepHealth, RadNet's AI-powered health informatics subsidiary, is hiring a remote Technical Support Engineer to own second-level support for its Radiology Information System (RIS) product. The role is the primary technical point of contact for healthcare customers running DeepHealth's imaging IT systems, handling escalations, upgrades, and cross-team coordination. It suits someone with hands-on healthcare IT support experience who's comfortable working in PACS/RIS, DICOM, and HL7 environments.
Responsibilities
- Serve as the primary RIS support contact for customer healthcare IT deployments, providing second-level troubleshooting and issue escalation
- Field customer inquiries via phone, email, and ticketing system, triaging and managing open support queues
- Act as lead contact for active implementation or upgrade projects, coordinating with the customer throughout
- Partner with IT, Product, Engineering, and Project Management teams to resolve complex, cross-functional issues
- Maintain incident and change records, and contribute to the internal knowledge base and root-cause analysis
- Perform RIS software updates, upgrades, maintenance, and public-cloud integration work
- Run pre-sales technical evaluations and effort estimates for prospective deployments
- Deliver end-user training and promote best practices for system use
Requirements
- Bachelor's degree in IT, healthcare informatics, or a related field, or equivalent hands-on experience
- At least 5 years of general IT support experience, including a minimum of 3 years specifically in healthcare or radiology-focused technical support
- Working knowledge of Windows 7+/Windows Server, Linux administration, MSSQL, and core networking
- Direct experience supporting RIS, DICOM, HL7, and EMR systems, plus familiarity with public cloud environments
- Comfort with scripting, data serialization, and SSRS-based reporting
- Experience using ITIL-based ticketing and incident-management processes
- Strong customer service, written/verbal communication, and multitasking skills
- Willingness to work flexible schedules, including on-call rotations
What we offer
- Paid training and support during your first weeks.
- Stable Monday-to-Friday schedule.
- Growth opportunities within the company.