About the role
Florence Health is hiring a Front Office Receptionist for an affiliate medical practice in Shrewsbury, NJ. This isn't an entry-level post — the team needs someone who already knows the rhythm of a front desk in a healthcare setting and can start right away, handling everything from patient check-in to insurance verification.
Responsibilities
- Greet patients and manage check-in/check-out for each visit
- Schedule, confirm, reschedule, and cancel appointments as needed
- Answer and route incoming phone calls
- Verify patient insurance information and demographics
- Collect copays and coordinate basic billing tasks
- Keep patient records and EHR documentation accurate and current
- Coordinate follow-up appointments and referrals with other providers
- Communicate professionally with patients, providers, and outside offices
- Handle sensitive patient information in line with privacy standards
Requirements
- Prior front-office or medical receptionist experience required — not an entry-level role
- Experience in a medical practice, healthcare office, or similarly patient-facing setting
- Working knowledge of scheduling, insurance verification, copays, and front-office workflows
- Strong organizational skills and attention to detail
- Comfortable learning and using EHR/practice management software
- Able to manage multiple priorities and interruptions in a fast-paced office
What we offer
- Paid training and support during your first weeks.
- Stable Monday-to-Friday schedule.
- Growth opportunities within the company.