About the role
Sequence Health, part of Guideway Care, is hiring a full-time remote RN to triage patient calls and portal messages for ambulatory and physician practices. The schedule is Monday–Friday, 10:00 a.m.–7:00 p.m. CST, and the role suits a nurse with outpatient or primary-care experience who has a compact license.
Responsibilities
- Assess patients and triage by phone and secure portal using evidence-based protocols
- Answer inbound calls and make outbound calls, escalating urgent concerns to providers
- Coordinate care across providers, specialists, and care teams
- Document assessments and recommendations accurately in the EMR
- Support FMLA, ADA, and STD/LTD paperwork and other clinical admin tasks
- Help onboard new team members through shadowing and coaching
Requirements
- Active, unrestricted RN license in a Nurse Licensure Compact state
- At least 5 years in ambulatory care, outpatient clinic, primary care, specialty practice, women's health, or physician-office nursing
- Prior ambulatory triage and remote or phone-based nursing experience preferred
- EMR experience (Epic, Cerner, Greenway, Athenahealth, or similar)
- Private HIPAA-compliant home workspace with at least 24 Mbps download and 4 Mbps upload
- No visa sponsorship offered
What we offer
- $30/hour
- Medical, dental, and vision insurance
- Flexible spending account
- Company-paid short- and long-term disability
- Life, accident, and EAP coverage
- 401(k) with company match