About the role
Empassion delivers palliative and hospice-adjacent care coordination for seniors with serious illness on behalf of health plans and risk-bearing medical groups. This fully remote, full-time role sits on the Central Operations contact-center team, pairing phone-based clinical outreach with administrative chart work to keep patients connected to the right level of care.
Responsibilities
- Call patients, families, and providers to explain the palliative care program and answer questions about what to expect
- Schedule patients for palliative visits and connect them with the right provider in Empassion's network
- Confirm each encounter gets documented and flag/route any triage needs appropriately
- Follow up after visits to verify patients are receiving quality care from network providers
- Close out completed cases daily and log accurate clinical notes across systems
- Balance inbound/outbound call volume with clinical triage responsibilities, escalating to a supervisor when needed
Requirements
- 3+ years of experience working as a Licensed Practical Nurse (LPN/LVN)
- 3+ years of experience reading, interpreting, and updating clinical notes
- 1+ year in a customer-service or contact-center environment
- Comfortable fielding calls from patients, caregivers, and provider offices throughout the day
- Strong verbal and written communication skills with close attention to detail
- Comfortable learning new systems in a fast-moving startup environment
- Reliable, secure home Wi-Fi
- Spanish fluency a plus, not required
What we offer
- Fully remote position with in-depth onboarding and ongoing training provided
- Salary range of $45,000–$50,000 per year
- Join a mission-driven team focused on palliative and hospice-adjacent care for seniors with serious illness