About the role
LumiMeds, a U.S. telehealth company focused on weight-management and metabolic-health care, is hiring a remote nurse to handle patient messaging on its platform. You'll triage routine clinical questions within your scope of practice, escalate anything complex to a provider, and keep documentation clean and HIPAA-compliant — a fully asynchronous, message-based clinical role rather than a call-center job.
Responsibilities
- Review and respond to patient messages through the telehealth platform
- Answer routine clinical questions within scope of practice
- Escalate complex medical concerns to the treating provider
- Monitor pending messages and keep follow-up times tight
- Coordinate with medical providers to resolve open patient concerns
- Document all patient communication accurately
- Follow clinical protocols and HIPAA privacy standards
Requirements
- Active U.S. nursing license (RN or LPN/LVN) in good standing, from any state
- Prior experience in patient care, telehealth, or clinical support
- Strong written communication and organizational skills
- Comfortable managing a high volume of inquiries independently
- Familiarity with EHR or telehealth messaging platforms
- Professional-level English and availability during U.S. business hours
What we offer
- Fully remote role
- Flexible, message-based (non-call-center) clinical work