About the role
firsthand, which supports people living with serious mental illness, is hiring a remote RN to provide telephone and electronic triage for its staff and members while also supporting outpatient care coordination. The schedule is primarily days, 8:30 a.m.–4:30 p.m. Pacific, with occasional nights or weekends.
Responsibilities
- Take inbound clinical calls from firsthand staff and members, triage them, and escalate emergencies immediately
- Work with peer mental health workers, social workers, and advanced practice providers on acute issues
- Coordinate care with each member's other providers
- Develop and deliver basic medical training for peer and social-work staff
- Handle care coordination and admin tasks when no acute issues are queued
Requirements
- Active RN license through a Nurse Licensure Compact state, and willingness to obtain licenses in non-compact states
- ASN or BSN
- At least 3 years of emergency room experience
- Experience with serious mental illness, behavioral health, or substance use populations
- Care management and coordination experience
- Preferred: PMH-BC certification and a Washington RN license
- No visa sponsorship offered
What we offer
- $80,000 base salary, plus equity and performance bonus potential
- Health, dental, vision, and mental wellness coverage
- 401(k) with company match
- 16 weeks of paid parental leave for both parents
- 120 hours of vacation in year one, rising to 160 after the first year