About the role
UnitedHealth Group's Optum division is hiring a Telephonic RN Case Manager based in El Paso, TX, with the flexibility to work from home. You'll call members directly to check in on their health, spot gaps in their care, and connect them with the resources, education, and support they need to manage chronic conditions — all in a high-volume, fast-paced telephonic environment.
Responsibilities
- Make outbound calls and handle inbound calls to assess members' current health status and needs
- Identify gaps or barriers in a member's treatment plan and work to close them
- Provide condition education and medication-adherence support so members can better manage their own care
- Refer members to outside resources such as home health aides or meal-delivery programs
- Maintain a complete continuum of care through consistent phone (and occasional in-person) communication
- Document all member interactions thoroughly and accurately in the required systems
Requirements
- Current, unrestricted RN license in the state of Texas
- Ability to obtain multi-state RN licensure
- 3+ years of experience as a Registered Nurse in varied clinical settings
- 1+ years of case management experience
- Proficiency with Microsoft Word, Excel, Outlook, and Windows 10
- Reliable home office setup with high-speed internet and a distraction-free workspace
- Valid driver's license and access to reliable transportation
- Bilingual English/Spanish required
What we offer
- Remote flexibility for El Paso, TX-based employees
- Comprehensive benefits package including medical, dental, and vision
- 401(k) with employer contribution
- Employee stock purchase program
- Career growth and incentive/recognition programs